FAQ
Payment Method
1) First viewing your items on your Shopping Cart.
2) Then Click CHECKOUT to select either Pay with PayPal or Credit Cards.
Both PayPal or Credit cards included Visa, MasterCard, Discover, and American Express are welcomed.
QUERY ON SIZES & QUALITY CONTROL
Questions about which “Size” to choose? please
CONTACT USand advise us your Height, Weight… and the styles involved?, then our Customer Services can speed up to find the Best Fit for you within 48 hrs. Similarly, contact us if you need to Change Your Order after payment been made? but please make sure Changes are made no later than 24 hrs after the payment made, and so Changes can be carried out On-time. Otherwise, it will be too late if the Order have left our DC in China for Shipment.
All orders will be checked in our China DC (Liaison Office) before passing to forwarder for shipments.
Shipping
We offer FREE SHIPPING by Standard for PURCHASE≥ OVER US$50; or by Express for PURCHASE ≥US$70 to over 30 countries as shown below (or flat rate of us$ 20/purchase will be necessary). P.S:- Standard Post = (e.g. ePacket , EMS…etc) depending on the total Weight and Size of the ultimate package.
| USA & Canada | Whole Europe (incl. CEE) | Australia & New Zealand | Central & South America | Japan |
| Hong Kong | Taiwan | Thailand | Malaysia | Israel |
| Saudi Arabia | South Korea | Russia | Indonesia | Singapore |
If Customers prefer shipping by other Expresses i/o using ours? Please CONTACT US
immediately, so our Customer Services can check out the most favorable rate for you base on the final Destination, Dimension and Weight..etc given.
Customers need to pay any Customs fee or Tax… that need to apply when Products arrived. While different products will need to ship out from different warehouse in China directly. Therefore, customer might received more than one package even under the same PO and then clear them from customs of yours separately. Please take notice and Thank You.
Tracking
Estimated Shipping Lead-time via our “Free Shipping Partners” like e Packet, EMS ….etc (remark:- below not include our internal 3-5 days works processing lead-time before passing the Orders to Forwarders/Couriers).
| Destination | *Estimated Shipping Time (in Day) |
|---|---|
| USA & Canada | 10-25 and might delay 10-25 further temporarily. |
| Whole Europe | 10-25 and might delay 10-25 further temporarily |
| Australia, New Zealand | 10-35 and might delay 10-25 further temporarily |
| Central & South America | 15-35 and might delay 10-25 further temporarily |
| Asia (esp. HK) | 10-25 and might delay 10-25 further temporarily |
| HK | 7-21 |
| Africa | 15-45 and might delay 10-25 further temporarily |
Special Notice:-
1) As Global Flights keep Declined due to COVID-19, so orders will end up delay 10 to 25 days further on top of Original Lead-times listed above . So please bear with us and the current crisis temporarily.
2) But rest assured 4RCC’s Customer Service will do utmost to eliminate the delay, and will keep our Customers informed 24/7.
3) Should you like 4RCC to arrange your Order be shipped using designated Courier Service of yours. Please
and so we can follow up for you ASAP.
Tracking number will be automatically forwarded to customers thru email once it is available, and so Customers can track it on-line themselves.
Free Returns & Refund
Customers have full right to ask for Refunds or Replacement when:-
- Products received is wrongly sent!
- Products received Fail to meet the Specification, or out of Tolerance for Color or Measurement
- Products arrived exceed the “Max Estimated Lead Time” listed in the Shipping Lead Time Charts set for each Countries/Region above.
- And Customers need to return the Products un-used with the original packaging at 4RCC’s cost, and are suggested to take pictures to show the Physical Cause For Dissatisfaction to expedite the claim for customers. Once the claims been certified, then Full Refunds will be made immediately.
- Customers are remind to initiate Return soon after receipt (i.e. within 3 working days). Please
CONTACT US so our Customer Services can follow up the Free Return for you accordingly.
- When products delay is out of suppliers’ control e.g. Shipping address is not sufficient or not correct that causing the delay …etc, or delay is caused by unexpected circumstances e.g. caught by Customs or caused by natural disasters…etc.