FAQ

STEPS TAKEN BEFORE CHECKOUT?

1) First viewing your items on your Shopping Cart.

2) Then Click CHECKOUT to select either Pay with PayPal or Credit Cards.

PAYMENT METHODS AVAILABLES?

Both PayPal or Credit cards included Visa, MasterCard, Discover, and American Express are welcomed. 

WHICH SIZES TO CHOOSE?

Questions about which “Size” to choose? please

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and advise us  your Height, Weight… and the styles involved?,  then our Customer Services can speed up to find the Best Fit for you within 48 hrs. Similarly, contact us if you need to Change Your Order after payment been made? but please make sure Changes are  made  no later than 24 hrs after the payment made, and so Changes can be carried out On-time.  Otherwise, it will be too late if the Order have left our DC in China for Shipment.

QUALITY CONTROL

All orders will be checked in our China DC (Liaison Office) before passing to forwarder for shipments.

FREE SHIPPING POLICY?

We offer FREE SHIPPING FOR PURCHASE OVER US$20 to over 30 countries as sum-up  below (or flat rate of us$ 13/ order will be necessary). Packages will be normally be shipped using  ePacket , EMS, S F…etc depending on the total Weight and Size of the ultimate package. 

USA & Canada Whole Europe  (incl. CEE) Australia & New Zealand Central & South America Japan
Hong Kong Taiwan Thailand Malaysia Israel
Saudi Arabia South Korea Russia Indonesia Singapore
HOW MUCH IT COSTS TO SHIP via EXPRESS SERVICE?

If Customers prefer their Products to be shipped via other Express Couriers e.g. Fed-ex, UPS…etc instead of taking advantage of our  Free Shipping Service provided.    Please 

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immediately,  so our Customer Services can check out the most favorable rate for you  base on the final Destination, Dimension and Weight..etc given.

CUSTOMS & TAX?

Customers need to bear any Customs fee or Tax… that need to apply when Products arrived.   While different  products will  need to  ship out  from different  warehouse in China directly. Therefore,  customer might received more than one package even under the same PO and then clear them from customs of yours separately.  Please take notice and Thank You.

FREE SHIPPING LEADTIMES?

Estimated Shipping Lead-time via our “Free Shipping Partners” like e Packet, EMS ….etc (remark:- below not include our internal 3-5 days works processing lead-time before passing the Orders to Forwarders/Couriers).

Destination *Estimated Shipping Time (in Day)
USA & Canada 10-25 and might delay 10-25 further temporarily.
Whole Europe 10-25 and might delay 10-25 further temporarily
Australia, New Zealand 10-35 and might delay 10-25 further temporarily
Central & South America 15-35 and might delay 10-25 further temporarily
Asia (esp. HK) 10-25 and might delay 10-25 further temporarily
HK 7-21 
Africa 15-45 and might delay 10-25 further temporarily

Special Notice:-
1) As Global Flights keep Declined due to COVID-19, so  orders will   end up delay  10 to 25 days further  on top of Original Lead-times listed above . So please  bear with us and the current  crisis temporarily.
2) But rest assured 4RCC’s Customer Service will do utmost to eliminate the delay,  and will keep our Customers informed 24/7.
3) Should you like 4RCC to arrange your Order be shipped using designated Courier Service of yours. Please

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and so we can follow up for you  ASAP.

ORDER TRACKING?

Tracking number will be automatically  forwarded to customers thru email once it is available, and so Customers can track it on-line themselves.

 

WHAT IS BUYERS' RIGHT FOR FULL REFUNDS?

Customers have full right to ask for Refunds or Replacement when:-

  1. Products received is wrongly sent!
  2. Products received Fail to meet the Specification, or out of Tolerance for Color or Measurement
  3. Products arrived exceed the  “Max  Estimated Lead Time” listed in the Shipping Lead Time Charts set for each Countries/Region above.
  4. And Customers need to return the Products un-used with the original packaging at 4RCC’s cost, and are suggested to take pictures to show the Physical Cause For Dissatisfaction to  expedite the claim for customers.   Once the claims been certified, then Full Refunds will be made immediately.
  5. Customers are remind to initiate Return soon after receipt (i.e. within 3 working days). Please
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    so our Customer Services can follow up  the Free Return for you accordingly.

 

WHAT DO NOT ISSUE REFUNDS?:
  • When products delay  is out of suppliers’ control e.g. Shipping address is not sufficient or not correct that causing the delay …etc,  or delay is caused by unexpected circumstances  e.g. caught by Customs or caused by natural disasters…etc.

Any Question You Have Regarding The Order?

Please just be free to let us know soon.

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